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Troubleshooting > Filtering Service alert messages > Filtering Service is not running
Filtering Service is not running
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
When Filtering Service is not running, policy enforcement and logging cannot occur.
Filtering Service may stop running if:
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The websense.ini file is missing or corrupted.
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Filtering Service may also appear to have stopped if you restarted multiple web protection services, and they were not started in the correct order. When you restart multiple services, remember to start the Policy Database, Policy Broker, and Policy Server before starting other services.
To troubleshoot these problems:
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Navigate to the bin directory (C:\Program Files\Websense\Web Security\bin or /opt/Websense/bin/, by default), and confirm that you can open websense.ini in a text editor. If this file has been corrupted, replace it with a backup file.
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Check the Windows Event Viewer or websense.log file (in the bin directory) for error messages from Filtering Service.
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Wait 1 minute before logging on to the Security Manager again.

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Troubleshooting > Filtering Service alert messages > Filtering Service is not running
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