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Troubleshooting > Filtering Service alert messages > Insufficient disk space on the Filtering Service machine
Insufficient disk space on the Filtering Service machine
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
Filtering Service needs adequate space to download compressed Forcepoint URL Database updates to the bin directory (C:\Program Files\Websense\Web Security\bin or /opt/Websense/bin/, by default). It also needs space to decompress and load the database. As a general rule, at least 4 GB of free disk space on the download drive is recommended.
A disk space warning indicates that free disk space on the Filtering Service machine has dipped below 4 GB.
On Windows systems, use Windows Explorer to check disk space:
1.
Open My Computer in Windows Explorer (not Internet Explorer).
2.
Select the drive on which web protection software is installed. By default, your software is located on the C drive.
3.
Right-click the drive and select Properties.
4.
On the General tab, verify that at least 4 GB of free space is available. If there is insufficient free space on the drive, delete any unnecessary files to free up the required space.
On Linux systems, use the df command to verify the amount of available space in the file system in which web protection software is installed:
1.
Open a terminal session.
2.
At the prompt, enter:
df -h /opt
If Filtering Service is not installed in the default directory, use the custom path instead.
3.
Make sure that at least 4 GB of free space is available. If there is insufficient free space on the drive, delete any unnecessary files to free up the required space.
If, after addressing any disk space issues, you are unable to download the Forcepoint URL Database:
1.
Stop all web protection services on the Filtering Service machine (see Stopping and starting web protection services).
2.
Delete the Websense.xfr and Websense (no extension) files from the bin directory.
3.
Restart the web protection services.
4.
Manually initiate a database download (go to the Web > Status > Dashboard page in the Forcepoint Security Manager, and then click Database Download).

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Troubleshooting > Filtering Service alert messages > Insufficient disk space on the Filtering Service machine
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