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Troubleshooting > Other reporting issues for web protection solutions > Forcepoint Security Manager cannot connect to the Cloud App Agent
Forcepoint Security Manager cannot connect to the Cloud App Agent
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
When Cloud App Agent is installed with Forcepoint Security Manager, it provides cloud application information for the policies and filters pages.
When connection to Cloud App Agent is lost, cloud application detail that would be included on the Web > Main > Policy Management > Policies > Edit Policy and Filters > Edit Cloud App Filter pages is not available.
To correct the problem, use the Windows Services tool to restart Websense Cloud App Agent and Forcepoint Security Manager (Websense - TRITON Web Security).
The restart of Security Manager will also trigger a database download.

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Troubleshooting > Other reporting issues for web protection solutions > Forcepoint Security Manager cannot connect to the Cloud App Agent
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