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Troubleshooting > Other reporting issues for web protection solutions > Filtering Service cannot connect to the Cloud App Agent
Filtering Service cannot connect to the Cloud App Agent
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
Filtering Service uses information provided by the Cloud App Agent for policy enforcement. If the connection to Cloud App Agent is lost, no information is available for enforcement of cloud application permissions.
To resolve the issue:
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Restart both Websense Cloud App Agent and Websense Filtering Service.
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Windows: Use the Windows Services tool to start each service.
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Linux: Use the /opt/Websense/WebsenseDaemonControl command to start each service.
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On an appliance: Use the CLI command to start the services. See the Appliances CLI Guide.
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Force a download of the enforcement Cloud Apps database by initiating a Forcepoint URL Database download.
1.
Go to the Status > Dashboard page, and then click Database Download.
2.
Click Update next to the appropriate Filtering Service instance to start the Forcepoint URL Database download. The Cloud Apps database should be downloaded as part of that process.

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Troubleshooting > Other reporting issues for web protection solutions > Filtering Service cannot connect to the Cloud App Agent
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