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DC Agent Troubleshooting : DC Agent: ERROR_BAD_NETPATH - 53
DC Agent: ERROR_BAD_NETPATH - 53
Topic 51026 | DC Agent Troubleshooting | 12-Oct-2015
Applies To:
TRITON AP-WEB and Web Filter & Security, v8.0.x, v8.1.x
This error typically indicates that a network problem is preventing DC Agent from contacting a domain controller.
If you encounter this remote access issue:
1.
On the DC Agent machine, use the Windows Services tool (in the Server Manager > Tools or Start > Administrative Tools menu) to verify that the Remote Registry Service is running.
2.
If DC Agent is configured to use NetBIOS ("UseNetBIOS=true" appears in the transid.ini file), make sure that NetBIOS is bound to the network adapter on the DC Agent machine:
a.
Navigate to Control Panel > Network and Internet > Network and Sharing Center.
b.
Click Local Area Connection, then click Properties.
c.
Select Internet Protocol Version 4 (TCP/IPv4), then click Properties.
d.
Click Advanced, and then select the WINS tab.
e.
Make sure that the NetBIOS setting is Default or Enable.
f.
If you made a change, click OK three times to save your changes and close Properties dialog boxes.
3.
Verify that the DC Agent machine and the domain controller machine are using the same network protocol for communication (for example, TCP/IPv4).
4.
Use the net view command to verify that the DC Agent machine can communicate with client machines in the network, and with the domain controller:
net view \\<machineIPaddress>
net view \\<domaincontrollerIPaddress>
If the net view command fails, check the DC Agent machine's network connection and placement within the network.
5.
Make sure that remote administration is enabled on the domain controller.

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DC Agent Troubleshooting : DC Agent: ERROR_BAD_NETPATH - 53
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