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Web Security Log Server Troubleshooting Guide
Web Security Log Server Troubleshooting Guide
Topic 50300 | Web Security Solutions | Updated 19-Sept-2013
If you are using Websense Web Security solutions, the Websense Log Server service (Log Server) must be installed to enable creation of Internet activity reports. Log Server:
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(All Web Security products) Filtering Service
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(Websense Web Security Gateway and Gateway Anywhere) Content Gateway
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(Web Security Gateway Anywhere) Sync Service
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Log Server also requests and receives:
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When a user generates browsing data for the first time, Log Server requests information about that user from User Service, which pulls the needed data from the directory server. From that point on, Log Server regularly requests user information for employee names, network login names and group membership, updating its stored data accordingly as changes are found in the directory.
Custom categories and protocols, as well as changes to risk class mappings are forwarded to Log Server and maintained in the Log Database.
When there is a problem with Log Server, none of this data is sent to the Log Database. Reports do not include the most recent browsing data, user information, or customized filtering information.
This collection contains the following articles to help you identify and resolve the underlying cause of reporting problems. Click a link to jump to an article, or use the arrows at the top of the content pane to browse through the articles in this collection.
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Additional troubleshooting and reference articles are also available:
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Web Security Log Server Troubleshooting Guide
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