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Account Settings > Contacts > Password settings > User lockout
User lockout
 
Related topics:
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Changing passwords
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Forgotten passwords
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Resetting two-factor authentication for a portal user
If a user enters an incorrect password when attempting to log on, they have a limited number of further attempts before they are locked out for a period of time. You set up the number of further attempts and the lockout time period on the main setup screen for the user.
1.
On the Contacts screen, click Edit.
2.
From the User lockout drop-down list, select a lockout time period. The options are 15 minutes, 1 hour, 4 hours, 24 hours, or Forever.
If you select Forever, an administrator with Manage Users permissions must unlock the user account before the user can log on again.
3.
Select the number of permitted failed attempts from the drop-down list. This can be between 3 and 10.
4.
Click Update.
Unlocking user accounts
If a user is locked out because they failed to enter the correct password after the allotted number of attempts, an administrator with Manage Users permissions can unlock the user account before the lockout time period has ended. If the lockout time period is set to Forever, the user must be unlocked by an administrator.
1.
Select Account > Contacts.
2.
In the User Name column of the contact list, click the required user name.
3.
Click Edit on the User screen.
4.
Click Unlock.
5.
Click Submit.

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Account Settings > Contacts > Password settings > User lockout
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