Upgrading Web Security or Web Filter to 7.6.0 > Upgrade instructions (Windows)

Upgrade instructions (Windows)

Applies to

Web Filter v7.1, v7.5, v7.6

Web Security v7.1, v7.5, v7.6

Web Security Gateway v7.1, v7.5, v7.6

Upgrade instructions

The version 7.6 Websense installer is also used for upgrades. After it starts, the installer detects when older version components are installed. The installer also detects which Websense components are installed and need to be upgraded, and checks the version of the database management system to ensure it is compatible with the new version of Websense software.

 

Warning  If you are using the Websense filtering plug-in for Citrix Presentation Server, you must remove it before beginning this upgrade procedure, then reinstall it after the upgrade is complete. Use the Citrix endpoint package to do so, not the v7.6 Websense installer.

 

Important  Filtering and logging services are not available while running the upgrade. To reduce the impact on network users, run the upgrade after hours, or during a quiet time on the network.

Perform the following procedure on each machine running Websense Web Security components.

1.	If you performed an intermediate upgrade from version 6.3.2 to 7.1, and you have not done so yet, reboot the machine before upgrading from version 7.1 to 7.6.

2.	Close all instances of Websense Manager (v7.1) or TRITON - Web Security (v7.5).

Important  If Websense components are installed on multiple machines, see Upgrade order for important information about the required upgrade sequence. All components that interact in a deployment must be upgraded to the same version.

3.	Log on to the installation machine with an account having domain and local administrator privileges.

If you are upgrading User Service, DC Agent, or Logon Agent, this ensures that those components have administrator privileges on the domain.

 

Important  If you are upgrading Log Server on this machine and it uses a Windows trusted connection to access the Log Database, you must log on to this machine using the same trusted account. See Log Server using trusted connection.

4.	Perform a full system backup. See Backing up files.

5.	Stop Log Server and disable SQL Server Agent jobs.

See Preparing SQL Server for upgrade.

6.	Close all applications and stop any antivirus software.

 

Warning  Be sure to close the Windows Event Viewer, or the upgrade may fail.

7.	Configure current Web Security network administrators to be authenticated against a version 7.6-supported directory service if necessary. See Upgrading or Merging Administrators for more information.

Note  In version 7.6, the WebsenseAdministrator account is replaced by an admin account. See Upgrading or Merging Administrators for more information.

8.	Download the Websense installer. See Websense installer for instructions.

9.	Double-click WebsenseTRITON76Setup.exe to launch the Websense installer.

A progress dialog box appears, as files are extracted.

10.	The installer detects Web Security components from an earlier version and asks how you want to proceed:

An older version of Web Security is installed on this machine. Press OK to upgrade it or Cancel to exit the installation.

 

Click OK to proceed.

11.	If Websense Manager (v7.1) or TRITON - Web Security (v7.5) is installed on this machine:

The following message appears:

Keep TRITON - Web Security on this machine and upgrade it to version 7.6 TRITON Unified Security Center?

Selecting No will launch the current-version uninstaller. Uninstall the current-version TRITON - Web Security. After uninstall, remaining components will be upgraded to version 7.6.

See Deciding location of Web Security Manager for more information.

If you click Yes:

The Installer Dashboard appears and then TRITON Infrastructure Setup starts. See Installing TRITON Infrastructure for instructions. Return to these instructions once TRITON Infrastructure installation is complete.

If you click No:

The current version Web Security uninstaller is started automatically. See the Websense Technical Library (www.websense.com/library) for uninstallation instructions for your version. Be sure to select only Websense Manager (v7.1) or TRITON - Web Security (v7.5) for removal. After unistallation, the v7.6 Web Security component installer is started automatically.

12.	On the (Websense Web Security/Web Filter v7.6 Installer) Introduction screen, click Next.

Note the Installer Dashboard remains on-screen, behind the installer screens mentioned in the remaining steps.

13.	On the Websense Upgrade screen, select Start the upgrade and then click Next.

Important  Be sure to close all instances of TRITON - Web Security (v7.5) or Websense Manager (v7.1), on all machines, before clicking Next.

If the Database Information screen appears, stating Log Server is found on this machine and it is configured to connect to MSDE, you must install SQL Server 2008 R2 Express (SQL Server Express) and then configure Log Server to connect to it before Log Server can be upgraded. Click Cancel, and then Quit. You are returned to the Modify Installation Dashboard. Install SQL Server Express either on this machine or another machine. It is possible to install SQL Server Express on the same machine currently running MSDE. See Installing SQL Server 2008 R2 Express (without TRITON Infrastructure) for instructions.

Once SQL Server Express has been installed (and, optionally, MSDE data restored or attached to it). Run the Websense installer again on this machine (the one running Log Server) to upgrade components.

14.	When you click Next, a Stopping All Services progress message appears. Wait for Websense services to be stopped.

The Pre-Upgrade Summary screen appears when the services have been stopped.

In some cases, the installer may be unable to stop the Websense services. If the services have not been stopped after approximately 10 minutes, then stop them manually. You can leave the installer running when you do so. Use the Windows Service dialog box to stop the services. See Starting or Stopping Web Security Services for instructions. Once you have manually stopped the services, return to the installer.

15.	On the Pre-Upgrade Summary screen, review the list of Websense components that will be upgraded, and then click Install.

Critical files are backed up and install properties initialized. And then the Installing Websense screen appears.

16.	Wait for the Upgrade Complete screen to appear. Click Done to exit the installer.

17.	Reboot the machine.

 

Important  The machine must be rebooted to complete the upgrade process.

18.	If you stopped your antivirus software, restart it.

19.	Re-enable SQL Server Agent jobs if you disabled them prior to upgrade.

See Preparing SQL Server for upgrade.

20.	If you have an integration product installed, additional upgrade steps may be necessary. See:

Check Point Integration

Cisco Integration

Citrix Integration

Squid Web Proxy Cache Integration

Universal Integrations

21.	Repeat the upgrade procedure on each machine running Web Security components, in the recommended order (see Upgrade order).

All components that interact must be upgraded to the same version.

If you have complete installations in separate locations that do not interact, they do not have to run the same Websense software version.

Upgrading Web Security or Web Filter to 7.6.0 > Upgrade instructions (Windows)