Troubleshooting > X10G Switch configuration and recovery > Switch recovery techniques > Alert messages

Alert messages

Connection to switch A1 (or A2) failed

1.

Make certain that the switch hardware is fully seated in the chassis, and that the switch lever is latched. The switch indicator LED may be on, even if the switch is not fully seated. This is because the pins connecting the switch hardware into the chassis are of varying lengths, so that they connect in this sequence as you insert the switch: grounding pin; power pin; data lines.

2.	Try to reach the switch via this CLI command: switch A1 (A2) verify.

3.	It is possible that the switch is in the process of rebooting (to clear an error condition). Try again to verify the switch configuration in 5 minutes.

4.

If you still cannot connect from the blade to the switch, or if you must replace a switch with a new switch that was not configured by a Websense team, then these recovery steps are required (can be accomplished with line console, telnet, or Web UI). Your Websense professional can guide you through these steps.

Unplug the network cables.

Perform Booting the switch to Dell settings.

Perform Configuring the switch mode.

Plug in the network cables.

Switch A1 (A2) logon was not successful

1.	You may not have used the current switch password. Verify the current password at your site and enter it again.

2.	To change the password when you do not know the old one, request assistance from your Websense professional:

Unplug the network cables.

Perform Booting the switch to Dell settings.

Perform Configuring the switch mode.

Plug in the network cables.

Troubleshooting > X10G Switch configuration and recovery > Switch recovery techniques > Alert messages