Websense Manager security certificate error occurs

Article Number: 000001139
1139
Products: V-Series, Web Security and Filter, Web Security Gateway, Web Security Gateway Anywhere
Versions: 7.0, 7.1, 7.5

Problem Description

When I launch Websense Manager, the browser displays a certificate error. Why does this happen? What should I do?

Error Message:

  • (Internet Explorer 7) There is a problem with this website's security certificate.
  • (Firefox 2) Website Certified by an Unknown Authority
  • (Firefox 3) Security Connection Failed

Resolution

A security certificate issued by Websense, Inc., is used to secure communication with Websense Manager. Because your Web browser does not recognize Websense, Inc., as a known Certificate Authority (CA), a certificate error is displayed when you attempt to load Websense Manager.

To prevent this error from appearing, you can install or permanently accept the certificate on each browser used to access Websense Manager. Once the browser installs the certificate, you no longer receive an error when launching Websense Manager.

These steps must be performed for each browser on each machine used to access Websense Manager.
 

For v7.5+ Automatic Certificate Install
  1. Select the Triton Unified Security Center icon from the desktop.
  2. Click the install the certificate link on the logon screen. The Install Security Certificate dialog box opens.
  3. Select the Install Certificate button.
    • Consider also selecting the Don't show me this alert again option.
  4. Depending on your browser security settings, you may be required to allow the certificate import to continue.
Microsoft Internet Explorer 8

On the Certificate Error page ("There is a problem with this website's security certificate"):

  1. Click Continue to this website (not recommended). The Websense Manager logon page is displayed.
  2. A red error is displayed on the browser's address bar. Click Certificate Error on the browser's address bar, and then select View certificate.
  3. In the Certificate dialog box, click Install Certificate.
  4. Select Place all certificates in the following store, and then click Browse
  5. Select the Trusted Root Certification Authorities store, and then click OK.
  6. Finish up by clicking Next, Finish, Yes, OK, OK.
  7. Close all open browsers.

Once the certificate is installed, re-launch Websense Manager. The time the browser will open without errors.
 

Microsoft Internet Explorer 7

On the Certificate Error page ("There is a problem with this website's security certificate"):

  1. Click Continue to this website (not recommended). The Websense Manager logon page is displayed. A red error is displayed on the browser's address bar.
  2. Click Certificate Error on the browser's address bar, and then select View certificate.
  3. In the Certificate dialog box, click Install Certificate.
  4. Select Automatically select the certificate store based on the type of certificate, and then click Next.
  5. Click Finish.
  6. When asked whether to install the certificate, click Yes.

Once the certificate is installed, you can launch Websense Manager using this browser without receiving further errors.

Mozilla Firefox 2

When you receive the Website Certified by an Unknown Authority dialog box, click Accept this certificate permanently, and then click OK.

Once the certificate is installed, you can launch Websense Manager using this browser without receiving further errors.

Mozilla Firefox 3

On the Secure Connection Failed page:

  1. Click Or you can add an exception.
  2. Click Add Exception.
  3. Make sure that Permanently store this exception is selected, and then click Confirm Security Exception.

Once the certificate is installed, you can launch Websense Manager using this browser without receiving further errors.

Notes & Warnings

You can access Websense Manager without permanently installing or accepting the certificate. If you do this, a secure connection is established, but the error message appears each time you launch Websense Manager.

NOTE:
  • Be sure the Websense Manager desktop shotcut's properties are referencing either the hostname or server IP. If it reflects the local loopback (127.0.0.1) you may still encounter this issue. To resolve change the shortcut to the "actual" server IP or NetBIOS hostname to resolve.

NOTE II: 
  • If you are using Windows 7 or Vista Desktop then remember to disable UAC or you will not be able to install the certificate.

NOTEIII: 
  • If the Certificate Import Wizard is not displaying, after clicking Certificate Error > View Certificates > Install Certificate, then clear the browser cache and restart the browser. Relog into the TRITON Web Security Center.
  • Additional troubleshooting:
    MS KB Article: http://support.microsoft.com/kb/308260

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