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Verify your Log Server configuration
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
Configuration settings must be correct in the Forcepoint Security Manager to make sure that Log Server receives log information from Filtering Service. Otherwise, log data is never processed into the Log Database.
First, verify that the Security Manager is connecting to the Log Server successfully.
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Go to the Web > Settings > General > Logging page.
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Click Check Status to determine whether the Security Manager is able to communicate with the specified Log Server.
A message indicates whether the connection test passed. Update the IP address or machine name and port, if needed, until the test is successful.
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When you are finished, click OK to cache your changes. Changes are not implemented until you click Save and Deploy.
Next, verify your Log Server settings.
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Go to the Settings > Reporting > Log Server page.
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Under Location, verify that the Port matches the value on the Settings > General > Logging page.
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Click OK to validate and cache any change, then click Save and Deploy to implement it.
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If you changed the Log Server port setting, use the Windows Services tool to restart the Websense Log Server and Websense TRITON - Web Security services.

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