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Troubleshooting > Policy Server and Policy Broker issues > The Policy Database service fails to start
The Policy Database service fails to start
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The Policy Database runs as a special account: WebsenseDBUser. If this account experiences logon problems, the Policy Database is unable to start.
To address this issue, change the WebsenseDBUser password.
To do this on a Windows:
1.
2.
Open the Computer Management tool:
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Windows Server 2016: Go to Start, then select All Programs > Windows Administrative Tools > Computer Management.
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Windows Server 2012: Use the Server Manager > Tools menu.
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Windows Server 2008: Use the Start > Administrative Tools menu.
3.
In the navigation pane, under System Tools, expand Local Users and Groups, and then select Users. User information is displayed in the content pane.
4.
Right-click WebsenseDBUser and select Set Password.
5.
6.
7.
Open the Windows Services tool:
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Windows Server 2016: Go to Start, then select All Programs > Windows Administrative Tools > Services
*
Windows Server 2012: Use the Server Manager > Tools menu.
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Windows Server 2008: Use the Start > Administrative Tools menu.
8.
Right-click Websense Policy Database and select Properties.
9.
10.
Right-click Websense Policy Database again, and then select Start.
When the service has started, close the Services tool.

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Troubleshooting > Policy Server and Policy Broker issues > The Policy Database service fails to start
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