Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Log Server and Log Database issues > Log Server cannot connect to the directory service
Log Server cannot connect to the directory service
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
If either of the errors below occurs, Log Server is unable to access the directory service, which is necessary for updating user-to-group mappings for reports. These errors appear in the Windows Event Viewer.
*
*
The most common cause is that Log Server and User Service are on different sides of a firewall that is limiting access. To resolve this problem, configure the firewall to permit access over port 55815.
The default ports used for directory service communication are:
 

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Log Server and Log Database issues > Log Server cannot connect to the directory service
Copyright 2018 Forcepoint. All rights reserved.