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Troubleshooting > Forcepoint Web Security interoperability issues > Alerts were received from the hybrid service
Alerts were received from the hybrid service
Administrator Help | Forcepoint Web Security | v8.5.x
When the hybrid service encounters a problem that could affect your organization, it sends an alert to your installation of Sync Service. Alerts are sent for issues that affect either the hybrid service as a whole, or that are specific to your account. When the alert is received:
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A more specific alert is shown on the Status > Alerts page under Hybrid Service Alerts.
If there are steps that you can take to correct the problem (for example, prompting Directory Agent to re-send user information, or clicking Save and Deploy to prompt Sync Service to re-send policy information), that information is included in the detailed alert message on the Status > Alerts page.
In many cases, alerts from the hybrid service are informational, making sure that you are aware that a temporary issue may be preventing user or policy information from being received, or reporting data from being sent. No action on your part is required to address such issues.
When the condition causing the problem has been resolved, both the System dashboard summary alert and the alerts on the Status > Alerts page are cleared.

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Troubleshooting > Forcepoint Web Security interoperability issues > Alerts were received from the hybrid service
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