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Troubleshooting > Filtering Service alert messages > Filtering Service can't connect to the Management API
Filtering Service can't connect to the Management API
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
Filtering service uses API-managed categories and the assigned URLs and IP addresses to perform policy enforcement.
When Filtering Service cannot communicate with the Management API, policy enforcement can't use API-managed categories.
To address this problem:
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Make sure port 17868 is open between the Filtering Service and Management API machines.
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Make sure the Policy API Server component is running on the Management API machine. See Policy API Server is not running.
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Make sure the Management API machine has sufficient disk space.

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Troubleshooting > Filtering Service alert messages > Filtering Service can't connect to the Management API
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