User Service is not available

Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.4.x

User Service must be running, and Policy Server must be able to communicate with User Service, in order for user-based policies to be applied correctly.

User Service may appear to have stopped if you restarted Policy Server after restarting other web protection services. To correct this issue:

Log off of the Forcepoint Security Manager.

Restart Websense Policy Server (see Stopping and starting web protection services).

Start or restart Websense User Service.

Wait 1 minute before logging on to the Security Manager again.

If the previous steps do not fix the problem:

Check the Windows Event Viewer or websense.log file (in the bin directory) for error messages from User Service.

Navigate to the bin directory (C:\Program Files\Websense\Web Security\bin or /opt/Websense/bin/, by default), and make sure that you can open websense.ini in a text editor. If this file has been corrupted, replace it with a backup file.