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Troubleshooting > User configuration and identification issues > I cannot add users and groups to the Forcepoint Security Manager > Directory service configuration
Directory service configuration
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.4.x
If you encounter problems adding users and groups in the Forcepoint Security Manager, make sure that you have provided complete and accurate configuration for your directory service.
1.
Go to the Web > Settings > General > Directory Services page.
2.
Select the directory service used by your organization.
3.
Verify the configuration. See Connecting web protection software to a directory service and its sub-topics for details.
If User Service is installed on a Linux machine, and is configured to communicate with Active Directory, see User Service on an appliance or Linux server for additional configuration requirements.

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Troubleshooting > User configuration and identification issues > I cannot add users and groups to the Forcepoint Security Manager > Directory service configuration
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