Working with alarms

Content Gateway signals an alarm when it detects a problem, for example if the space allocated to event logs is full, or if it cannot write to a configuration file. A general alarm message is displayed at the top of the content pane in the Content Gateway manager.

Not all alarms are critical. Some alarms report transient conditions. For example, a "Content Gateway subscription download failed: error connecting" alarm can be generated by a temporary disruption in Internet connectivity.

Content Gateway alarm messages provides a description of some of the alarm messages that Content Gateway generates.

Use the Monitor > My Proxy > Alarms page to see a listing of current alarms, as shown below.


	Note Content Gateway also sends select alarms to the Web module of the Forcepoint Security Manager, where they are referred to as alerts. Summary alert messages are displayed on the System tab of the Web > Status > Dashboard page. Security Manager administrators can also configure SNMP and email alert notifications for Content Gateway alarms on the Settings > Alerts pages.

Clearing alarms

After you have addressed an alarm issue, click Clear in the alarm message window to dismiss the alarm.


	Important Clicking Clear only dismisses alarm messages; it does not resolve the cause of the alarms.

If the same alarm condition occurs a second time, it will not be logged if the first alarm has not been cleared.

Configuring Content Gateway to email alarm messages

In the Content Gateway manager, navigate to the Configure > My Proxy > Basic > General tab.

In the Alarm Email field, enter the email address to which you want to send alarms. Be sure to use the full mail address including @ notation, for example:

receivername@example.com

Click Apply.

Using a script file for alarms

Alarm messages are built into Content Gateway; you cannot change them. However, you can write a script file to execute certain actions when an alarm is signaled.

A sample script file named example_alarm_bin.sh is provided in /opt/WCG/bin. You can modify this file.