Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Log Server Troubleshooting Guide
Log Server Troubleshooting Guide
Forcepoint Web Security and Forcepoint URL Filtering, v8.4.x, v8.5.x | 30-Nov-2018
If you are using web protection solutions, the Log Server service (Log Server) must be installed to enable creation of Internet activity reports. Log Server:
*
*
In Forcepoint Web Security deployments, Filtering Service forwards log information from Content Gateway to Log Server.
*
(Web Security Hybrid module) Sync Service
*
*
Log Server also requests and receives:
*
*
When a user generates browsing data for the first time, Log Server requests information about that user from User Service, which pulls the needed data from the directory server. From that point on, Log Server regularly requests user information for employee names, network login names and group membership, updating its stored data accordingly as changes are found in the directory.
Custom categories and protocols, as well as changes to risk class mappings are forwarded to Log Server and maintained in the Log Database.
When there is a problem with Log Server, none of this data is sent to the Log Database. Reports do not include the most recent browsing data, user information, or customized policy enforcement information.
This collection contains the following articles to help you identify and resolve the underlying cause of reporting problems. Click a link to jump to an article, or use the arrows at the top of the content pane to browse through the articles in this collection.
*
*
*
*
*
*
Additional troubleshooting and reference articles are also available:
*
*
*

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Log Server Troubleshooting Guide
Copyright 2018 Forcepoint. All rights reserved.