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Web Protection Reporting FAQ : How do I correct investigative report display or PDF export problems?
How do I correct investigative report display or PDF export problems?
Reporting FAQ | Web Protection Solutions | v8.4.x, v8.5.x | 29-Apr-2022
Internet Explorer cannot download ws_irtp.exe
When Internet Explorer is not configured to save encrypted pages to disk, attempts to display investigative reports or export them to PDF cause the following error message:
Internet Explorer cannot download ws_irpt.exe from <hostname or IP address>
The message specifies the management server hostname or IP address.
To resolve the problem, first verify your Internet Explorer settings:
1.
In Internet Explorer, open the Tools menu and select Internet Options.
2.
Select the Advanced tab.
3.
Under Settings, scroll down to the Security section and determine whether Do not save encrypted pages to disk is selected.
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If the option is selected and you have the necessary permissions to change the setting on the local machine, deselect the option, then click OK.
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If the option is selected and Internet Explorer options are restricted by a Group Policy Object, the administrator or group responsible for GPOs may have to make a change to allow investigative reports to display on specific machines.
The Group Policy Object configuration is performed under Computer Configuration > Administrative Templates > Windows Components > IE > Internet Control > Advanced in the Group Policy Management tool.
Exporting a large detail report to PDF is very slow
When a very long investigative detail report is exported to PDF, the PDF may take a very long time to generate, or the report may time out before report generation is complete.
There are two solutions to this problem:
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Filter the information in the report so that it contains fewer rows.
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If the large detail report is absolutely needed, configure the sendMulti parameter in the investigative reports wse.ini file.
When this parameter is enabled, large detail reports are divided into small PDF files, each containing 10,000 rows. These files are zipped together for delivery to designated recipients.
To do this:
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Navigate to webroot\Explorer directory on the management server (by default, C:\Program Files (x86)\Websense\Web Security\webroot\Explorer).
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Use a text editor to open the wse.ini file.
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Locate the [explorer] section of the file.
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Change the value of the sendMulti parameter to 1.
If you later need to disable this option, return the parameter to its default value (0).
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Save your changes and close the file.

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Web Protection Reporting FAQ : How do I correct investigative report display or PDF export problems?
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