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Troubleshooting > Other reporting issues for web protection solutions > Multiplexer or Bridge Service is not running or not responding
Multiplexer or Bridge Service is not running or not responding
Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.3.x
Multiplexer receives log data from Filtering Service and forwards it to the Bridge Service and to Log Server. Bridge Service then forwards data to the Cloud App Service. Log Service forwards log data to the Log Database for use in reporting.
When SIEM integration is enabled on the Setting > General > SIEM Integration page, Multiplexer also sends data to the configured SIEM integration.
If Multiplexer is not running or not available, a failover feature ensures that Filtering Service passes log data directly to Log Server, but data is not forwarded to the SIEM configuration.
When Bridge Service is not receiving data, is stopped, or is not responding, no cloud app data can be forwarded to the appropriate service. The Cloud Applications report does not show data for transactions logged while either of these services is stopped or not responding.
To resolve an issue with Multiplexer:
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Windows: Use the Windows Services tool to start Websense Multiplexer.
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Linux: Use the /opt/Websense/WebsenseDaemonControl command to start Multiplexer.
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On an appliance: Use the CLI command to start Multiplexer. See the TRITON Appliances CLI Guide.
To resolve an issue with Bridge Service:
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Windows: Use the Windows Services tool to start Websense Bridge Service.
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Linux: Use the /opt/Websense/WebsenseDaemonControl command to start Bridge Service.
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On an appliance: Use the CLI command to start Bridge Service. See the TRITON Appliances CLI Guide.

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Troubleshooting > Other reporting issues for web protection solutions > Multiplexer or Bridge Service is not running or not responding
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