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DC Agent Troubleshooting : DC Agent initial diagnostic steps
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1.
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On the DC Agent machine, open the Windows Services tool (in the Server Manager > Tools or Start > Administrative Tools menu) and make sure that the Websense DC Agent service has started. If the service has stopped, right-click the service name and attempt to start it.
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2.
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ERROR_ACCESS_DENIED, which indicates a permissions issue. Although they do not make any changes to the domain, both DC Agent and User Service must run with domain administrator privileges. If you suspect a permissions issue, you can enable directory service auditing to find out what user and group information your software is trying to access. See DC Agent: ERROR_ACCESS_DENIED - 5.
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ERROR_BAD_NETPATH, which indicates a network communication issue. See DC Agent: ERROR_BAD_NETPATH - 53.
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If no user name information appears, verify that DC Agent and User Service are able to communicate with your directory service, and that the Windows Computer Browser service is enabled on the DC Agent machine.
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See Real-Time Monitor for more information.
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DC Agent Troubleshooting : DC Agent initial diagnostic steps
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