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Troubleshooting > Web protection Master Database issues > The Master Database does not download > Verify Filtering Service Internet access
Verify Filtering Service Internet access
Administrator Help | TRITON AP-WEB and Web Filter & Security | Version 8.0.x
To download the Master Database, the Filtering Service machine sends an HTTP post command to the download servers at the following URLs:
download.websense.com 
ddsdom.websense.com 
ddsint.websense.com 
portal.websense.com 
my.websense.com 
To make sure the Filtering Service machine has the Internet access necessary to communicate with the download server, you can:
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For non-appliance installations, open a browser on the Filtering Service machine and enter the following URL:
http://download.websense.com/
If the machine is able to open an HTTP connection to the site, a redirect page is displayed, and then the browser displays the Websense home page.
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From the command prompt or shell, enter the following command:
ping download.websense.com
Verify that the ping receives a reply from the download server.
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Use telnet to connect to download.websense.com 80. If you see a cursor and no error message, you can connect to the download server.
If the Filtering Service machine cannot connect to the download server:
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Enable communication on port 80, or the port designated in your network for HTTP traffic, for the network interface used by Filtering Service. On Websense V-Series appliances, this is usually the C interface.
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Verify that the Filtering Service network interface is using the correct DNS settings.
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Make sure that Filtering Service is configured to use any necessary proxy servers to connect to the Internet (see Verify Filtering Service firewall or proxy server settings)
Also make sure that your gateway or firewall does not include any rules that block HTTP traffic from the Filtering Service machine.

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Troubleshooting > Web protection Master Database issues > The Master Database does not download > Verify Filtering Service Internet access
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