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Troubleshooting > Installation and subscription issues > There is a subscription problem
There is a subscription problem
Web Security Help | Web Security Solutions | Version 7.8.x
A valid subscription key is needed to download the Websense Master Database and perform Internet policy enforcement. When your subscription expires or is invalid, and when the Master Database has not been downloaded for more than 2 weeks, a warning appears on the Status > Alerts page.
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Verify that you have entered your subscription key exactly as you received it. The key is case sensitive.
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Make sure that your subscription has not expired. See Subscription key.
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Ensure that the Master Database has been downloaded successfully within the last 2 weeks. You can check download status in the Web Security manager: click Database Download on the Status > Dashboard page.
See The Master Database does not download for help troubleshooting database download problems.
If you have entered the key correctly, but continue to receive a status error, or if your subscription has expired, contact Websense, Inc., or your authorized reseller.
When your subscription expires, Web Security manager settings determine whether users are given unrestricted Internet access or all Internet requests are blocked. See Your subscription for more information.

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Troubleshooting > Installation and subscription issues > There is a subscription problem
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