Log Server is not running

Web Security Help | Web Security Solutions | Version 7.8.x

If Log Server is not running, or if other Websense components are unable to communicate with Log Server, Internet usage information is not stored. Charts on the Status > Dashboard page stop updating, and you may not be able to generate reports.

Log Server may be unavailable if:

It is unable to contact the Log Database after 20 attempts.

Make sure that the Log Database machine is running, that Microsoft SQL Server is operating properly, and that network communication has not been interrupted between the Log Server and Log Database machines.

There is insufficient disk space on the Log Server machine.

Verify the amount of free disk space on the Log Server machine, and remove extraneous files, as needed.

You changed the Microsoft SQL Server password without updating the ODBC or Log Server connection.

See Updating the Log Server connection account or password for information about addressing this issue.

It has been more than 14 days since the Master Database was downloaded successfully.

See The Master Database is more than 1 week old and The Master Database does not download for information about addressing this issue.

The logserver.ini file is missing or corrupted.

Navigate to the Websense bin directory (C:\Program Files or Program Files (x86)\Websense\Web Security\bin, by default) and make sure that you can open logserver.ini in a text editor. If this file has been corrupted, replace it with a backup file.

You stopped Log Server to avoid logging Internet usage information.

Check the Windows Services tool to verify that Log Server has started, and restart the service if necessary (see Stopping and starting Websense services).

If none of these address the issue, check the Windows Event Viewer and websense.log file for error messages from Log Server (see Troubleshooting tips and tools) in order to better understand the problem.