Technical Library | Support

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Policy Server and Policy Broker issues > The Websense Policy Database service fails to start
The Websense Policy Database service fails to start
Web Security Help | Web Security Solutions | Version 7.8.x
The Websense Policy Database runs as a special account: WebsenseDBUser. If this account experiences logon problems, the Policy Database is unable to start.
To address this issue, change the WebsenseDBUser password.
1.
Log on to the Policy Database machine as a local administrator.
2.
Go to Start > Programs > Administrative Tools > Computer Management.
3.
In the navigation pane, under System Tools, expand Local Users and Groups, and then select Users. User information is displayed in the content pane.
4.
Right-click WebsenseDBUser and select Set Password.
5.
Enter and confirm the new password for this user account, and then click OK.
6.
Close the Computer Management dialog box.
7.
Open the Windows Services tool:
*
Windows Server 2012: Server Manager > Tools > Services
*
Windows Server 2008 R2: Start > Administrative Tools > Services
8.
Right-click Websense Policy Database and select Properties.
9.
On the Log On tab of the Properties dialog box, enter the new WebsenseDBUser password information, and then click OK.
10.
Right-click Websense Policy Database again, and then select Start.
When the service has started, close the Services tool.

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Policy Server and Policy Broker issues > The Websense Policy Database service fails to start
Copyright 2016 Forcepoint LLC. All rights reserved.