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Troubleshooting > Interoperability issues > Alerts were received from the hybrid service
Alerts were received from the hybrid service
Web Security Help | Web Security Solutions | Version 7.8.x
When the hybrid service encounters a problem that could affect your organization, it sends an alert to your installation of Sync Service. Alerts are sent for issues that affect either the hybrid service as a whole, or that are specific to your account. When the alert is received:
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A general alert is displayed under Health Alerts on the System tab of the Status > Dashboard page in the Web Security manager.
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A more specific alert is shown on the Status > Alerts page under Hybrid Filtering Alerts.
If there are steps that you can take to correct the problem (for example, prompting Directory Agent to re-send user information, or clicking Save and Deploy to prompt Sync Service to re-send policy information), that information is included in the detailed alert message on the Status > Alerts page.
In many cases, alerts from the hybrid service are informational, making sure that you are aware that a temporary issue may be preventing user or policy information from being received, or reporting data from being sent. No action on your part is required to address such issues.
When the condition causing the problem has been resolved, both the System dashboard summary alert and the alerts on the Status > Alerts page are cleared.

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Troubleshooting > Interoperability issues > Alerts were received from the hybrid service
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