Hybrid policy enforcement data does not appear in reports

Web Security Help | Web Security Solutions | Version 7.8.x

If Internet activity information for users managed by the hybrid service does not appear in reports, first make sure that:

A hybrid logging port is configured on the Settings > General > Logging page. See Configuring how requests are logged.

The Have the hybrid service collect reporting data for the clients it filters check box is selected on the Settings > Hybrid Configuration > Scheduling page. See Schedule communication with the hybrid service.

The Status > Hybrid Service page shows that Sync Service has successfully connected to the hybrid service, and retrieved log records. See Monitor communication with the hybrid service.

No health alerts appear on the System tab of the Status > Dashboard page indicating Sync Service communication problems or Log Server errors. See Sync Service has been unable to send data to Log Server.

If you are running version 7.8.1 and your deployment uses distributed logging, in which multiple, remote Log Servers send data to a centralized Log Server instance, also make sure that Sync Service is configured to communicate with the central Log Server. Hybrid logging data cannot be passed to the central Log Server by remote Log Server instances in version 7.8.1.