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Troubleshooting > Block message issues > A blank white page appears instead of a block page
A blank white page appears instead of a block page
Web Security Help | Web Security Solutions | Version 7.8.x
When advertisements are blocked, or when a browser does not correctly detect the encoding associated with a block page, users may receive a blank white page instead of a block page. The reasons for this behavior are as follows:
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When the Advertisements category is blocked, Websense software sometimes interprets a request for a graphic file as an advertisement request, and displays a blank image instead of a block message (the normal method for blocking advertisements). If the requested URL ends in .gif or similar, have the user reenter the URL, leaving off the *.gif portion. See Blocking graphical advertisements.
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Some older browsers may not detect the encoding of block pages. To enable proper character detection, configure your browser to display the appropriate character set (UTF-8 for French, German, Italian, Spanish, Brazilian Portuguese, Simplified Chinese, Traditional Chinese, or Korean; and Shift_JIS for Japanese). See your browser's documentation for instructions, or upgrade the browser to a newer version.

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