You can view the status of the hybrid service on the Status > Dashboard > Hybrid Service page in the Web Security manager. This page displays when data was most recently sent to or received from the hybrid service. If an attempt to send or receive data failed, find out when the failure occurred, and which components were involved.

This page also allows you to access authentication method and user agent reports from the hybrid service (see View hybrid service authentication reports and View User Agent Volume report), and displays the type of PAC file you are using:

If a Secondary date stamp is shown for the PAC file, this means that Sync Service has uploaded both a custom PAC file and a custom fragment from the pac directory. The recommended state for custom PAC files is to set up a custom file or a custom fragment, not both. To rectify this, go to the pac directory (by default, \Program Files or Program Files (x86)\Websense\Web Security\bin\data\pac on Windows, or /opt/websense/bin/data/pac on Linux) and delete either websense.pac or customfinal.pac.