Configuring your account information

Web Security Help | Web Security Solutions | Version 7.8.x

Related topics:

Your subscription

Configuring database downloads

Working with protocols

Use the Settings > General > Account page to enter or review subscription information, and to determine how your Websense Web Security solution responds when the subscription expires or the subscription count is exceeded.

Also use the page to direct web security components to send category and protocol usage data to Websense, Inc., anonymously. This information may be used to help optimize the Websense Master Database (see The Websense Master Database) and contribute to the Websense ThreatSeeker® Intelligence Cloud (see websense.com/content/Threatseeker.aspx).

After installation, or any time you receive a new subscription key, you can use the Subscription key field to enter the key, and then click Apply. A check is done to verify the key syntax, and then Filtering Service attempts to download the Master Database.

If a key is displayed, but the Subscription key field is disabled, you are connected to a secondary Policy Server. This means that the Policy Server instance gets its key information from the primary Policy Server whose IP address appears below the number of subscribed users.

Use the Settings > General > Policy Servers page to manage subscription keys in multiple Policy Server environments (see Working in a multiple Policy Server environment).

If the key syntax is correct, but the Master Database download fails because the key is invalid or expired, a health alert message is displayed on the Status > Alerts page. By default, the message also appears on the System tab of the Status > Dashboard page.

After the first successful Master Database download, the Account page displays the following information:


Key expires	End date for your current subscription. After this date, you must renew the subscription to continue downloading the Master Database and applying Internet policies.
Subscribed users	Web Security Gateway Anywhere: Sum of users managed by on-premises components, the hybrid service, and remote filtering software.
Subscribed network users	Number of in-network users whose Internet requests may be managed.
Subscribed remote users	Number of users whose requests may be handled when they are outside the network (requires optional remote filtering components).
Primary Policy Server	IP address of the Policy Server instance from which this Policy Server receives subscription key information. Appears only when viewing information for a secondary Policy Server.

Select Block users when subscription expires to block all Internet access for all users when the subscription expires. In Web Filter and Web Security deployments, selecting this option will also block all requests from users who exceed the subscription count.

Leave the option unselected to give users unrestricted Internet access in these situations.

Mark Send category and protocol data to Websense, Inc., to have web security components collect usage data about Websense-defined categories and protocols, and submit it anonymously to Websense, Inc.

This usage data helps Websense, Inc., to continually enhance web security capabilities.

Under WebCatcher, mark Send URL information to Websense to help Websense, Inc., improve URL categorization and security effectiveness. See What is WebCatcher? for more information about this tool.

To submit uncategorized URLs to be evaluated for categorization, mark Send uncategorized URLs to improve URL categorization.

To send in security-related URLs to help track malicious website activity, mark Send security URLs to improve security effectiveness.

To keep a local copy of the information sent to Websense, Inc., for your review, mark Save a copy of the data being sent to Websense.

When this option is enabled, WebCatcher saves the data as unencrypted XML files in the Websense\Web Security\bin\ directory on the Log Server machine. These files are date and time stamped.

Select the Country of origin for your organization. This should be the country where the majority of Internet activity is being logged.

Specify a Maximum upload file size. When the maximum size is reached, collected WebCatcher data is sent automatically and a new file is started.

Use the Daily start time field to indicate a time each day when WebCatcher should send the data it has collected if the maximum file size has not been reached.

(Websense Web Security Gateway Anywhere) To activate or update the connection between the on-premises and hybrid portions of your software:

Enter the Contact email address for your web security administrators. This is typically a group email alias that is monitored frequently. Alerts about hybrid service issues are sent to this address. Failing to respond appropriately to an alert could lead to temporary disconnection of your hybrid service.

Enter the Country and Time zone in which the administrators are located.

User requests are not managed by the hybrid service until this information has been provided and validated. For more information, see Configure the Hybrid Service.

When you are finished making changes, click OK. Changes are not implemented until you click Save and Deploy.