Viewing incidents

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Working With Encrypted Data > Managing Web HTTPS site access > Viewing incidents

Viewing incidents

Help | Content Gateway | Version 7.7.3

Use the Configure > SSL > Incidents > Incident List page to see a report of those times when clients received an access denial message. You can use the fields in this report to determine how SSL Manager treats requested access to a site in the future.

To view a specific incident, enter the ID number and click Search.

To view the complete list, click Show All.

The incident report

You can sort on any column by clicking on the small triangle next to the column heading.

The incident report contains these fields:

Assigned by the system, this is the incident ID number, also called the Ticket ID. The Help Desk can ask the user for the Ticket ID in the error message and quickly retrieve it from the URL Incident List.

The end user sees the Ticket ID and a denial message.

Determines how SSL Manager will treat this Web site in the future. Four conditions are possible:

Users can access the site even if the certificate is not valid. Traffic is decrypted, and certificate checking is disabled.

The site is completely blocked. Users cannot access this site even if the Verification Bypass is configured.

If certificate verification fails, access to the Web site is blocked, unless Verification Bypass is configured, in which case the block page includes a "Visit site anyway" button. See Bypassing verification.

The site is tunneled. Traffic is not decrypted and SSL Manager does not check the certificate. Tunneling can be used to bypass inspection of trusted sites and improve performance.

Note: Tunnel by URL is supported only for explicit proxy traffic.

You can change the status of a Web site via the drop-down box in the Action column.

Indicates whether the site was added based on its URL or its certificate. It is recommended that you add sites to the incident list by certificate. See Adding Web sites to the incident list.

The URL of a site whose certificate could not be validated.

Enables you to edit the error message. See Changing the text of a message for information on customizing error messages. The pencil and the magnifying glass each represent links. See Viewing incident details for details on these links.

Enables you to change the status of an incident. Also allows you to delete the incident. See Deleting an incident.

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Working With Encrypted Data > Managing Web HTTPS site access > Viewing incidents