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FAQs and Troubleshooting Tips > Frequently Asked Questions (FAQs) > How do you access Content Gateway Manager if you forget the master administrator password?
How do you access Content Gateway Manager if you forget the master administrator password?
Help | Content Gateway | Version 7.7.3
During installation, you can specify an administrator password. The installer automatically encrypts the password and stores the encryptions in the records.config file. Each time you change passwords in Content Gateway Manager, Content Gateway updates the records.config file.
If you forget the administrator password and cannot access Content Gateway Manager, you can clear the current password in the records.config file (set the value of the configuration variable to NULL) and then enter a new password in Content Gateway Manager. You cannot set passwords in the records.config file because the password variables can contain only password encryptions or the value NULL.
1.
Open the records.config file in /opt/WCG/config.
2.
Set the variable proxy.config.admin.admin_password to NULL to leave the password blank.
 
* 
Note 
Ensure that there are no trailing spaces after the word NULL.
3.
Save and close the file.
4.
From the Content Gateway bin directory (/opt/WCG/bin), run content_line -x to apply the changes.
5.
Log on to Content Gateway Manager. When prompted for the user name and password, enter the administrator ID and leave the password entry blank.
Because you have already cleared the password in the records.config file, you do not need a password to log on as the administrator.
6.
Navigate to the Configure > My Proxy > UI Setup > Login tab.
7.
In the Administrator section, leave the Old Password field empty. Type the new password in the New Password field, and then retype the new password in the New Password (Retype) field.
8.
Click Apply.
The next time you access Content Gateway Manager, you must use the new password.
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Go to the table of contents Go to the previous page Go to the next page Go to the index View or print as PDF
FAQs and Troubleshooting Tips > Frequently Asked Questions (FAQs) > How do you access Content Gateway Manager if you forget the master administrator password?