Content Gateway is running but no log files are created

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FAQs and Troubleshooting Tips > Troubleshooting tips > Content Gateway is running but no log files are created

Content Gateway is running but no log files are created

Help | Content Gateway | Version 7.7.3

Content Gateway writes event log files only when there is information to record. If Content Gateway is idle, there may be no log files.

Ensure that you are looking in the correct directory. By default, Content Gateway creates log files in its logs directory. Check the location of the log files in Content Gateway Manager by examining the Log Directory field on the Configure > Subsystems > Logging > General tab. Alternatively, you can check the value of the variable proxy.config.log2.logfile_dir in the records.config file.

Check that the log directory has read/write permissions for the Content Gateway user account. If the log directory does not have the correct permissions, the content_gateway process is unable to open or create log files.

Check that logging is enabled. In Content Gateway Manager, examine the Logging area on the Configure > Subsystems > Logging > General tab. Alternatively, you can check the value of the variable proxy.config.log2.logging_enabled in the records.config file.

Check that a log format is enabled. In Content Gateway Manager, check that a standard format is enabled on the Configure > Subsystems > Logging > Formats tab or that the custom format is enabled on the Custom tab. In the records.config file, you select standard formats or the custom format by editing variables in the Logging Config section.

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FAQs and Troubleshooting Tips > Troubleshooting tips > Content Gateway is running but no log files are created