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Web Security Reporting FAQ : Why don't reports contain the data I expected?
Why don't reports contain the data I expected?
50372 | Reporting FAQ | Web Security Solutions | Updated 22-Oct-2013
Applies to:
Websense Web Filter, Web Security, Web Security Gateway, and Web Security Gateway Anywhere, v7.7 and 7.8
Unexpected results in reports may indicate that a report needs to be generated differently, or that a problem exists elsewhere in the Web Security deployment.
Reports contain incorrect or inconsistent totals
Because a category may be assigned to multiple risk classes, reports based on risk class assignments may include data for some categories multiple times. This may appear to inflate the report totals.
To avoid this issue, generate the same report at the category or user level to produce a total that contains no duplication.
There are more Uncategorized requests than expected
A new Web Security installation includes a small, partial URL database that allows policy enforcement to begin as soon as the installation is complete. This limited database includes primarily URL information related to security sites. As a result, non-security URLs are unlikely to be found in the database and are therefore assigned to the "Miscellaneous - Uncategorized" category.
As soon as you enter a valid subscription key in the Web Security manager, Websense Filtering Service begins to download the full Websense Master Database. Once the download is complete, the partial database is no longer used and URLs are categorized properly. (Note that log records that are already in the database are not updated to assign correct categories.)
While Websense prides itself on its ability to categorize websites, new or rarely accessed URLs may be assigned to the Miscellaneous - Uncategorized category for a time. To help limit the number of uncategorized sites, enable WebCatcher and allow it to forward uncategorized URLs to Websense for review. See "What is WebCatcher?" in the Web Security Help (v7.7 or v7.8) for more information.
Reports do not have any bandwidth information
Websense Web Security solutions may be integrated with a number of third-party firewall, proxy, and caching products. Some of these integrations do not send bandwidth information to Websense Filtering Service when users request a URL. As a result, no bandwidth data is recorded in the Log Database, and reports cannot include bandwidth information.
If you are using an integration product that does not send bandwidth information to Filtering Service, install Websense Network Agent and enable enhanced logging to log bandwidth data. Once Network Agent is configured to see outbound traffic, it can gather and send the bandwidth information that the integration doesn't include.
See the Network Agent Quick Start for information about installing and configuring Network Agent.

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Web Security Reporting FAQ : Why don't reports contain the data I expected?
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