LogServer failed 100 times while obtaining user full names from the UserService

Topic 50347 | Web Security Solutions | Updated 22-Oct-2013


Applies to:	Websense Web Filter, Web Security, Web Security Gateway, and Web Security Gateway Anywhere, v7.7, 7.8

This non-critical warning occurs when Log Server has been unsuccessful in re-verifying information for users who have generated Internet usage data. This message can occur when:

Users were moved within or deleted from the directory service.

Log Server or User Service cannot contact the directory service.

By default, Log Server tries to find user information for 90 days, then stops looking. To avoid flooding the Event Viewer or Websense.log file with these errors:

Use the Windows Services dialog box to stop the Websense Log Server service.

Navigate to the Websense bin directory (C:\Program Files (x86)\Websense\Web Security\bin, by default) and open LogServer.ini in a text editor.

In the [UserGroups] section, find CutOffDays.

Change the default value of 90 to 3 (or some other value that works for your organization) to keep Log Server from looking for a user's information for more than the specified number of days.

Save and close LogServer.ini.

Start the Websense Log Server service.