The Websense server was unreachable...

Topic 50353 | Web Security Solutions | Updated 22-Oct-2013


Applies to:	Websense Web Filter, Web Security, Web Security Gateway, and Web Security Gateway Anywhere, v7.7, 7.8

Full error message

The Websense server was unreachable. The Log Server will shutdown. Please verify the IP and port of the Websense server and that it is running, then restart the Log Server. The Log Server service must be started after the Websense server.

Explanation

When Log Server is unable to contact Policy Server, the service stops. To address this problem:

Make sure that the Websense Policy Server service associated with the stopped Log Server instance is running.

Verify that the Policy Server IP address and UID that appear in the websense.ini file on the Log Server machine are correct.

The websense.ini file is located in the Websense bin directory (C:\Program Files or Program Files (x86)\Websense\Web Security\bin, by default).

The UID in the websense.ini file should match the one that appears in the config.xml file in the Websense bin directory on the Policy Server machine (C:\Program Files or Program Files (x86)\Websense\Web Security\bin or /opt/Websense/bin/, by default)