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DC Agent Troubleshooting : Problems installing DC Agent
Problems installing DC Agent
Topic 50321 | DC Agent Troubleshooting | Web Security Solutions | v7.7.x, 7.8.x | 27-Mar-2013
Installation account permissions issue
Error messages can appear when you attempt to install DC Agent using an account that does not have domain and local administrator privileges. As a result, some of the required DC Agent files are not installed properly, and the Websense DC Agent service cannot run.
Typically, one of the following error messages is displayed:
Error Code 997
Could not configure DC Agent (Code 3)
To correct this issue, manually remove the failed installation and reinstall the service:
1.
Log on to the DC Agent machine with domain and local administrator privileges.
2.
Open a command prompt (Start > Run > cmd).
3.
Navigate to the Websense bin directory (C:\Program Files or Program Files (x86)\Websense\Web Security\bin, by default).
4.
Use the following command to manually uninstall the DC Agent service:
XidDcAgent.exe -u
A status message verifies that the service was successfully removed.
5.
Use the following command to manually reinstall and register the DC Agent service:
XidDcAgent.exe -i
A status message verifies that the service was successfully installed.
6.
Use the Windows Services dialog box (Start > Administrative Tools > Services) to start the Websense DC Agent service.
If the service is running correctly, after a few minutes, a dc_config.txt file is created in the Websense bin directory.
Manually enable the Computer Browser service
User Service and DC Agent require a Microsoft service, the Computer Browser service, to enable user identification.
If the service is not started during installation, enable it manually:
1.
Make sure that Windows Network File Sharing is enabled.
a.
Go to Start > Network > Network and Sharing Center.
b.
In the Sharing and Discovery section, set File Sharing to On.
2.
Go to Administrative Tools > Services to open the Windows Services dialog box.
3.
Double-click Computer Browser to open the Properties dialog box.
4.
Set the Startup type to Automatic.
5.
Click Start.
6.
Click OK to save your changes and close the Services dialog box.
Repeat these steps on each machine running Windows Server 2008 and an affected component.

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DC Agent Troubleshooting : Problems installing DC Agent
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