Websense Web Security Gateway Anywhere v7.6: Hybrid Web Tips : Checking logs for Directory Agent errors

Checking logs for Directory Agent errors

Topic 45024 / Updated: 19-Apr-2011

Applies To:

Websense Web Security Gateway Anywhere 7.6

If you have multiple Directory Agents, a situation can occur where sending user and group data to the hybrid service from one Directory Agent fails but data subsequently sent from another agent succeeds. As TRITON - Web Security only records the results of the most recent data transfer, the original failure is overwritten by the subsequent successful transfer, and TRITON - Web Security does not show a health alert to notify you of the issue.

Even though the failure status is overwritten, an entry is still written to the following logs indicating the failure:

websense.log in the bin directory

WebsenseSyncService.log

Check these logs if you suspect a data transfer has failed. The errors will be of the form:

Hybrid server rejected user data: <code> : <DAS-ID> : <reason>

where:

<code> is the hosted error code that was the cause of the rejection;

<DAS-ID> is the IP address of the Directory Agent from which the rejected user data was sent;

<reason> is the text sent by the hosted service indicating the reason for the rejection.

 

Websense Web Security Gateway Anywhere v7.6: Hybrid Web Tips : Checking logs for Directory Agent errors