Using the Administration Console > Set up Active Directory/LDAP connection > Test the directory connection

Test the directory connection

Once Horizon Connector has restarted, it should be able to connect to your directory service and perform searches. To check the directory connection is correctly configured, in the Administration Console, go to Manage > Status. The status takes 1-2 minutes to refresh, and when it does it should have a green status indicator next to Directory.

You can test the connection by entering this URL:

https://<DNS name>/ec/profile.jsp?username=usr&password=pwd

where usr and pwd are the credentials of a user in the directory. If this succeeds, the user's LDAP attributes should be displayed:

Confirm that the correct attributes are shown.

If the directory connection is not working (i.e. the status indicator is not green, or the test URL does not return the user's attributes) then:

check that a directory service is running on the configured IP address and port

check that Authentication Service has network connectivity to the directory service

check the Bind DN and password are correct using an independent LDAP browsing tool

check that the credentials passed to the test URL are correct

if the status indicator on the Manage > Status page is red (stopped) for the directory service, try starting the directory service manually by clicking on the Directory row and then clicking Start:

If these troubleshooting options do not solve the issue, try rebooting Authentication Service to see if the error clears.

If the failure persists, try using a tool such as Wireshark to check the messages (if any) that are being sent between Authentication Service and the directory service, in order to diagnose the problem.

Using the Administration Console > Set up Active Directory/LDAP connection > Test the directory connection