Documentation | Support

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Getting Started > Configuring system alerts > Alert events > Alert threshold values
Alert threshold values
In some cases, you can configure threshold values to trigger the delivery of an alert. Alerts are sent at 30-minute intervals when the configured threshold is exceeded. These values can be set for the following alert events:
*
Inbound undelivered email event notifications
*
Work queue growth rate notifications
*
Exception queue event notifications
Configure inbound undelivered email event notifications
You can set a frequency threshold for the inbound undelivered email events alert type. This setting triggers an alert notification after a specified number of inbound connection errors occurs on the mail server. Outbound traffic is not monitored for this alert.
1.
From Inbound undelivered email event notifications in the list Events, click the link Configure alert thresholds.
A configuration dialog box displays.
2.
In the text field, enter the number of connection errors at which to trigger an alert notification.
The default is 1. The notification is sent at 30-minute intervals after the connections threshold is exceeded.
3.
Mark the check box Configure backup destination address to send alerts when the mail server is down.
4.
In the text field, enter up to three email addresses as backup alert email destinations.
The email addresses must be different from the mail server address. Separate multiple entries with semicolons.
5.
Click OK.
The dialog box closes.
6.
From the page Alert Events, click OK.
Event alerts are saved.
Work queue growth rate notifications
The work queue includes the following message types:
*
Incoming messages waiting for analysis
*
Messages waiting for delivery
*
Deferred messages waiting for subsequent delivery attempts
Use the following steps to set thresholds for sending alerts when the work queue growth rate threatens to exceed the queue size limit in a specified period of time:
1.
From Work queue growth rate notifications in the list Events, click the link Configure alert thresholds.
A configuration dialog box displays.
2.
From the pull-down menu Alert sensitivity level, select the alert sensitivity level, based on how much warning to provide regarding the queue growth rate and the probability of reaching the work queue size limit:
*
High. Work queue capacity reached in less than four days (default).
*
Medium. Work queue capacity reached in less than two days.
*
Low. Work queue capacity reached in less than one day.
3.
Click OK.
The dialog box closes.
4.
From the page Alert Events, click OK.
Event alerts are saved.
Exception queue event notifications
The exception queue includes any message that currently cannot be delivered because it encountered an exception during message analysis. Use the following steps to set thresholds for sending alerts when exception queue capacity reaches a specified percentage:
1.
From Exception queue event notifications in the list Events, click the link Configure alert thresholds.
A configuration dialog box displays.
2.
From the pull-down menu, select the percentage of queue capacity at which to be warned about exception queue size; 50% to 90%.
The default is 90%.
3.
Click OK.
The dialog box closes.
4.
From the page Alert Events, click OK.
Event alerts are saved.

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Getting Started > Configuring system alerts > Alert events > Alert threshold values
Copyright 2020 Forcepoint. All rights reserved.