Configuring message exception settings

Administrator Help | Forcepoint DLP Email Gateway | Version 8.5.x

The page Settings > Inbound/Outbound > Exceptions specifies how to handle messages that cannot be processed for some reason. Configure message exception settings as follows:

Specify whether a message should be delivered when an exception is caused by a data loss prevention policy.

Send a notification regarding the unprocessed message; mark the check box Send notification to enable the Notification Properties section.

Select the notification message sender from the following choices:

Original email sender

This is the default.

Administrator

If you use this option, you must configure a valid administrator email address on the page Settings > General > System Settings (see Setting system notification email addresses).

Custom

Specify a single email address in this field.

Mark one or more check boxes to specify notification message recipients from among the following choices:

Original email sender

Original email recipient

Administrator

This is the default. If you use this option, you must configure a valid administrator email address on the page Settings > General > Settings (see Setting system notification email addresses).

User specified; enter one or more email addresses, separated by semicolons, in this field

In the text field Subject, specify the subject line of your notification message.

In the text field Content, enter the body of your notification message.

Attach the original message to the notification message; mark the check box Attach original message.

Click OK.

The settings are saved.

If you do not specify either the delivery option or the notification option, the message that triggered the data loss prevention exception is dropped.