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Working with Quarantined Messages > Managing quarantined messages
Managing quarantined messages
Personal Email Manager User Help | TRITON AP-EMAIL | Version 8.3.x
You can view a message in the Quarantined Messages List by clicking the message subject in the Subject column. This opens the message details View Message page for the selected message.
You can click Back to return to the Quarantined Messages List at any time. You can also view other messages in the list by clicking Previous (to see the previous message in the list) or Next (for the next message in the list).
Message details include the following information:
Field
Description
Sender
Sender email address
Recipient
Recipient email address
From
User name associated with the sender email address
To
User name associated with the recipient email address
Date
Date the message is received
Policy
Policy or policies applied to the message
Message type
Identifies the message type (spam, virus, exception, commercial bulk, file sandbox, Threat Protection, URL analysis, spoofed email, encryption error, or decryption error). This field may be blank if the message type is undefined.
Header
Click Show headers to display the message headers added to the message.
Attachment
File name of any message attachment
Subject
Subject of the message
Message content appears below this message detail information.
Message actions available on the View Message page may include the following, depending on the permissions granted by your Personal Email Manager administrator:
Action
Description
Deliver
Release the message from the quarantine queue.
The message may either be:
*
Delivered directly to your inbox, or
*
Returned to message processing for analysis by all subsequent filters. The message may not be delivered if it triggers another filter and is dropped or quarantined.
Delete
Delete the undelivered message from the Quarantined Messages List.
Not Spam
Report that the message should not be classified as spam and release the message for delivery to your inbox. This option is available only when the message being viewed is quarantined as spam.
The message is also forwarded to Forcepoint for possible reclassification.
More Actions
Add to Always Block List
If this option is enabled, add the sender email address to your Always Block List. This option is not available if your administrator has not authorized you to manage your personal Always Block List.
Add to Always Permit List
If this option is enabled, add the sender email address to your Always Permit List. This option is not available if your administrator has not authorized you to manage your personal Always Permit List.
Forward
Forward the selected message or messages to at least 1 other recipient. Enter your recipients, separated by semicolons, in the Forward Message dialog box (up to 319 characters).
Download
Download the message to a desired file location.
View Text Format
View the message content in plain text format.
View HTML Format
View the message content in HTML format.

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Working with Quarantined Messages > Managing quarantined messages
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