Table of Contents

Support

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Table of Contents

Overview

Administrator help overview

Embedded help

Find Answers portal

Websense Technical Support

Getting Started

Using the First-time Configuration Wizard

Fully qualified domain name (FQDN)

Domain-based route

Trusted IP addresses for inbound mail

Email Security Log Server information

Email Security system notification email address

Entering and viewing subscription information

Navigating Email Security manager

The Email Security Gateway Dashboard

Value dashboard

Inbound dashboard

Outbound dashboard

Adding elements to a dashboard tab

Available dashboard charts

Viewing system alerts

Websense health alerts

Viewing and searching logs

Message Log

Connection Log

Audit Log

Personal Email Manager Audit Log

System Log

Console Log

Hybrid Service Log

Real-time monitor

Security Information and Event Management (SIEM) integration

Hybrid service configuration

Registering with the hybrid service

Enter customer information

Define delivery routes

Configure your DNS

Set up your firewall

Configure your MX records

Modifying hybrid service configuration

Configuring the Hybrid Service Log

Registering with Websense Data Security

Email filtering database updates

Configuring system alerts

Enabling system alerts

Alert events

URL scanning with Web Security

Using a proxy server

Using the Common Tasks pane

Configuring System Settings

Managing administrator accounts

Administrator accounts

Administrator roles

Setting system preferences

Entering the fully qualified domain name

Setting the SMTP greeting message

Setting system notification email addresses

Configuring administrator console preferences

Managing appliances

Appliances overview

Editing appliance settings from the appliances list

Configuring an appliance cluster

Managing user directories

Adding and configuring a user directory

Managing domain and IP address groups

Adding a domain group

Editing a domain group

Adding an IP address group

Editing an IP address group

Managing user validation/authentication options

Adding user authentication settings

Editing user authentication settings

Managing Transport Layer Security (TLS) certificates

Importing a TLS certificate

Exporting a TLS certificate

Importing a trusted CA certificate

Backing up and restoring manager settings

Managing Messages

Configuring message properties

Managing connection options

True source IP detection

Enforced TLS connections

Controlling directory harvest attacks

Configuring relay control options

Configuring delivery routes

User directory-based routes

Domain-based routes

Rewriting email and domain addresses

URL Sandboxing

Phishing detection and education

Adding a phishing detection rule

Creating a phishing education page

Managing message queues

Message queues list

Creating a message queue

Viewing a message queue

Managing the blocked message queue

Managing the delayed message queue

Viewing a message in a queue

Configuring message exception settings

Handling undelivered messages

Traffic shaping options

Handling encrypted messages

Working with Filters and Policies

Managing filters

Creating and configuring a filter

Custom Content

URL Scanning

Websense Antivirus

Websense Antispam

Commercial Bulk Email

Websense ThreatScope

Disclaimer

Managing filter actions

Creating and configuring a filter action

Editing an existing filter action

Managing policies

Enabling Data Security policies

Creating a policy

Adding Sender/Recipient Conditions

Deleting Sender/Recipient Conditions

Adding a rule

Editing an existing policy

Managing global Always Block and Always Permit lists

Working with Reports

Configuring Log Database options

Changing the Log Database

Viewing Log Server settings

Configuring reporting preferences

Working with presentation reports

Copying a custom presentation report

Defining the report filter

Working with Favorites

Running a presentation report

Scheduling a presentation report

Viewing the scheduled jobs list

Viewing job history

Reviewing scheduled presentation reports

Configuring Personal Email Manager End User Options

Managing a Secure Sockets Layer (SSL) certificate

Creating the quarantine mail notification message

Setting user account options

Customizing the Personal Email Manager end-user portal

Table of Contents

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