What is Journaling?

Emails appear in the Archive via Journaling. Journaling is an operation on a Customer's mail server that collects all email– inbound, outbound and internal– and automatically and securely forwards a copy to the Archive.

Journaling does not capture existing messages stored in users' active mailboxes: it only captures new messages. As journaling captures new messages "in flight," users cannot alter nor delete email before it is archived.

Also, journaling does not capture miscellaneous items like contacts, calendar items or tasks. Consequently these items will not be saved in the Archive.