Troubleshooting tips

Make sure the Journaling Contact SMTP Email Address (journal address provided to you) is spelled correctly

Restart the Microsoft Exchange Transport Service.

Click Start and then click Run.

Type services.msc in the text box (a) and click OK (b).

Locate and click the Microsoft Exchange Transport service (a) and click Restart (b).

A dialog displays with the following message: "Microsoft Exchange Transport service is being restarted." When the dialog closes, you have successfully restarted the service.

Your firewall may be blocking outbound email messages.

Many firewalls can block email messages sent using TLS encryption, even if they are set to allow all outbound email messages.

If you have a Cisco firewall, chances are very high that the ESMTP packet inspection is enabled and blocking the TLS-encrypted email messages. For more information, visit Cisco support by clicking on the link below or copying and pasting it into your web browser. http://www.cisco.com/en/US/docs/security/asa/asa72/release/notes/asarn723.html#wp219670

Verify there are no enabled Send Connectors utilizing the domain name of the contact being journaled to. Get-SendConnector | Where {$_.AddressSpaces –match "domain.com" If you get a match on one, then there is a send connector handling that domains email.

Check if you are having a connection issue.

Issue telnet to smarthost (i.e. telnet ssljournal.advisormail.net 25) this should return a 220 banner, seen in the figure below.