Receiving secure email

How do I open a secure message?

You can receive a secure message in almost any email client. A secure message is received in your inbox with the encrypted attachment named message_zdm.html.

To read your secure email, click the message_zdm.html attachment. Next, click the Read Message button on the page that opens in your Web browser.

If you are a first-time user, you'll be asked to register. You'll have to provide your name and set a password. Another email message will be sent to you to verify that you are the owner of the email address.

If you are a registered user, you'll just need to provide your password and authenticate. When the authentication process completes, the secure email will be displayed in your Web browser.

An MS Outlook plug-in is available to make it even easier to read your secure email. This plug-in can be purchased directly from Voltage.com. Just install and you can access your encrypted e-mail in your inbox, offline.

How do I register for the first time?

If you are a first-time user, you'll be asked to register when you open the secure message attachment. As indicated below, registration is a simple step in order to validate that you are the owner of the email. You will provide your name, password, and a security question to complete registration. The security question will be used for your password recovery if you forget your password.

An email will be sent to your address for you to verify your identity. Click on the link in your inbox and that will complete your registration process.

How do I authenticate?

You'll have to provide your password in order to read your secure message. This is the password that you provided during registration. This is to validate that you are the person this message is intended for.

Once you sign in with your password, your secure message will be displayed in the browser you are using.

If you forgot your password, or would like to change it, click on the link to recover it. For further information on how to recover to change your password, please visit the section How do I recover my password?.

How do I recover my password?

If you forgot your password, or would like to change it, click the link, Forgot your password, to recover it. You'll be prompted to answer your security question that you provided during registration. If you do not know the answer, you can click the link Forgot your Answer?

 

An email will be sent to your inbox to validate that you are the owner of the email address. You'll be required to click the link within 2 hours after which your password recovery request will become void.

You will be prompted to reset your password when you click the link.

How do I read my secure message?

Once you have authenticated successfully, the secure message will open in your browser. From here you will be able to read your message, reply, reply all, and forward this message to another email ID securely.

What are signatures and what does it mean if the signature is valid or invalid?

Every secure email is signed by the sender of the message to ensure authenticity of the sender and data integrity of the message.

A symbol indicates that the signature associated with this email is valid and the message can be trusted.

A symbol means that the signature associated with this message is not valid and the message may have been forged. We recommend that you either contact the sender of the message or your local technical support personnel.

How do I access attachments sent to me?

All secure attachments are contained within the message and will appear when you read the message. To open the attached files, click on the [view] button next to the attachment names - a new browser window will open to enable you to access the attachment.