Documentation | Support

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Managing Forcepoint Email Security Cloud : Personal email report is no longer received
Personal email report is no longer received
Personal email report is no longer received | Forcepoint Email Security Cloud
Overview
If you have noticed that you are no longer receiving a personal email report (formerly the end-user message report) by email, this article explains why.
Report subscription
The Personal Email Subscription is a facility that gives end users visibility of email messages processed by the cloud service.
The personal email report displays a list of clean and suspicious messages. End users can click the message subject and see the message in a secure area, and optionally request the delivery of spam-blocked emails. The administrator can allow users to have their own black/white lists, and it is also possible to configure whether the user is able to release a copy of a spam message.
To receive a personal email report, the user fills in the simple Web form at: https://www.mailcontrol.com/utility/message_report.mhtml.
In the personal email report there is a link to define the subscription details so that the report can be received on a regular basis. The user can select how often they want to receive the report.
Once users have confidence in the spam detection ability of the service, they often choose to receive the report less frequently or not at all. For this reason, the personal email subscription automatically expires after 3 months. The user will see re-subscribe warnings on their reports as the subscription expiry date nears.
If one of your users reports that they are no longer receiving their personal email report, they can re-subscribe by either:
*
Accessing their last report and clicking on the re-subscribe link
*
Filling in the simple Web form at: http://www.websense.com/content/messagereport.aspx

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Managing Forcepoint Email Security Cloud : Personal email report is no longer received
Copyright 2022 Forcepoint. All rights reserved.