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Registration and Setup > Setting up outbound email routing > Testing your connection
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a.
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Select Start > Run
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b.
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c.
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Press Enter.
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6.
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Your firewall could be presenting its own IP address to the service IPs rather than the mail server's IP address. In this case, you should add the firewall IP address as an outbound connection in your account. To do this, go to the Connections tab of the cloud portal and add the firewall's IP address in the connections that you created. This is the most likely cause for this error.
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It could also be that you are using a fully-qualified domain name (FQDN) rather than an IP address for your outbound route. If this is the case, go to the Connections tab of the portal and change all outbound and inbound routes to IP addresses.
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Registration and Setup > Setting up outbound email routing > Testing your connection
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