Recommendations for handling spam

Email End User Guide > Recommendations for handling spam


Situation	Action to take
You receive email from a single person from whom you no longer want to receive email.	Add the sender to your personal blacklist. (This feature must be enabled by your administrator.)
You receive an email message that you do not consider to be spam.	Add the sender to your personal whitelist. (This feature must be enabled by your administrator.)
You receive unsolicited commercial email.	Select the "Report this email as spam" link at the bottom of the email. Using this service helps improve future spam detection. For text only email where this link does not appear, forward it to spam@mailcontrol.com.
You no longer want to receive e-newsletters or marketing literature that you previously received.	Unsubscribe from the mailing or blacklist the sender. Do not click the "Report this email as spam" link, because others may not consider such email to be spam.
You receive e-newsletters or offers from a company with whom you have had contact, but you were not expecting the communications. (You may have inadvertently agreed to be added to their mailing list.)

Email End User Guide > Recommendations for handling spam